Customer Success Manager - escalation handling (remote)

We are growing our team at Foxglove Cedar Banking Services Group and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 41 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on deposit accounts issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with account openings. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Wichita. • We will tell you what to expect at each step of the hiring process.