Customer Success Manager - escalation handling (remote)

Rivermark West Energy is looking for a Customer Success Manager. The job centres on escalation handling for service connections, and it would suit someone who likes steady, practical work. You would join a small organisation of about 194 people, working mostly from home. What you will do • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with hardship programmes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Denver. • We will tell you what to expect at each step of the hiring process.