Customer Success Manager - escalation handling (remote)

Westbrook Amber Financial is looking for a Customer Success Manager. The job centres on escalation handling for payment disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Coordinate with support, billing and operations on payment disputes issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Buffalo. • Applications are reviewed on a rolling basis.