Customer Success Manager - escalation handling (remote)

Nova Ashton Telecom Group is a telecommunications provider in Atlanta focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 29 people, working mostly from home. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with network equipment. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Atlanta. • We will tell you what to expect at each step of the hiring process.