Customer Success Manager - escalation handling (remote)

Ironwood Junction Markets Group is looking for a Customer Success Manager. The job centres on escalation handling for promotions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 399 people, working mostly from home. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on promotions issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with supplier deliveries. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Minneapolis. • We reply to every applicant.