Customer Success Manager - escalation handling (remote)

Redstone Lakeside Energy Group is an energy provider in Portland focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. We work closely with regulators and communities. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with quarterly visits in Portland. • Applications are reviewed on a rolling basis.