Customer Success Manager - escalation handling (remote)

Silverline Ridge Staffing connects candidates and employers across the Nashville region, and we need a Customer Success Manager to lead our escalation handling. We are in the people business and act like it. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on temp assignments issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with client orders. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Nashville. • We reply to every applicant.