Customer Success Manager - escalation handling (remote)

We are growing our team at Bright Vale Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. Recruiters here keep in touch with people long after placement. What you will do • Coordinate with support, billing and operations on candidate screening issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with client orders. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • Fully remote, with quarterly visits in Houston. • We will tell you what to expect at each step of the hiring process.