Customer Success Manager - escalation handling (remote)

Silverline Granite Insurance sells home, auto and small-business insurance in Salt Lake City. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of about 581 people, working mostly from home. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on claims issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Salt Lake City. • We reply to every applicant.