Customer Success Manager - escalation handling (remote)

Ironwood Rowan Energy delivers power and gas plans across the Honolulu region, and we need a Customer Success Manager to lead our escalation handling. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with meter readings. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Honolulu. • We reply to every applicant.