Customer Success Manager - escalation handling (remote)

Clearpath Meadow Financial Group is a financial-services company in Detroit, and we need a Customer Success Manager to lead our escalation handling. Career paths are clear. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on payment disputes issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Detroit. • We reply to every applicant.