Customer Success Manager - escalation handling (remote)

Highbridge Cross Energy Group is an energy provider in Salt Lake City focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 127 people, working mostly from home. What you will do • Coordinate with support, billing and operations on usage data issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with outage response. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Salt Lake City. • We will tell you what to expect at each step of the hiring process.