Customer Success Manager - escalation handling (Providence, RI)

We are growing our team at Westbrook Vale Markets and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 42 people based in Providence. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on store inventory issues. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with promotions. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Providence. • We will tell you what to expect at each step of the hiring process.