Customer Success Manager - escalation handling (Providence, RI)

Summit Fern Energy is looking for a Customer Success Manager. The job centres on escalation handling for service connections, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with usage data. • Ability to explain technical topics simply. Working arrangement • Full-time, on a regular day shift. • On site in Providence, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.