Customer Success Manager - escalation handling (Providence, RI)

Clearpath River Markets Partners is looking for a Customer Success Manager. The job centres on escalation handling for shrink and waste, and it would suit someone who likes steady, practical work. We like people who know our customers by name. What you will do • Coordinate with support, billing and operations on shrink and waste issues. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Providence. • Applications are reviewed on a rolling basis.