Customer Success Manager - escalation handling (Portland, OR)

Clearpath Studio is looking for a Customer Success Manager. The job centres on escalation handling for retention, and it would suit someone who likes steady, practical work. We are in the people business and act like it. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on retention issues. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with onboarding. Working arrangement • Full-time, with a steady weekday schedule. • On site in Portland. • We will tell you what to expect at each step of the hiring process.