Customer Success Manager - escalation handling (Portland, OR)

Amberfield Sable Markets operates grocery and general-merchandise stores around Portland, and we need a Customer Success Manager to lead our escalation handling. We are friendly and busy, especially on weekends. What you will do • Coordinate with support, billing and operations on online orders issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Portland. • Applications are reviewed on a rolling basis.