Customer Success Manager - escalation handling (Portland, OR)

Cedar Haven Insurance sells home, auto and small-business insurance in Portland, and we need a Customer Success Manager to lead our escalation handling. We care about how people feel on the worst day of their year. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on catastrophe response issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer complaints. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Portland. • Applications are reviewed on a rolling basis.