Customer Success Manager - escalation handling (Portland, OR)

Rivermark Beacon Markets is looking for a Customer Success Manager. The job centres on escalation handling for store inventory, and it would suit someone who likes steady, practical work. You would join a small organisation of about 41 people based in Portland. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on store inventory issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with promotions. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Portland. • Applications are reviewed on a rolling basis.