Customer Success Manager - escalation handling (Pittsburgh, PA)

Amberfield Birch Telecom is looking for a Customer Success Manager. The job centres on escalation handling for field visits, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on field visits issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with billing accounts. • Ability to explain technical topics simply. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Pittsburgh, with some flexibility after the first few months. • We reply to every applicant.