Customer Success Manager - escalation handling (Pittsburgh, PA)

We are growing our team at Rivermark Junction Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of about 423 people based in Pittsburgh. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on timekeeping issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.