Customer Success Manager - escalation handling (Pittsburgh, PA)

Amberfield Pine Staffing connects candidates and employers across the Pittsburgh region, and we need a Customer Success Manager to lead our escalation handling. Speed and follow-up matter. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on timekeeping issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Experience with temp assignments. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.