Customer Success Manager - escalation handling (Philadelphia, PA)

Redstone Basin Telecom is a telecommunications provider in Philadelphia focused on reliable home and business connections. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on network equipment issues. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with field visits. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.