Customer Success Manager - escalation handling (Philadelphia, PA)

Foxglove Hollow Telecom is looking for a Customer Success Manager. The job centres on escalation handling for customer tickets, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Philadelphia. • We reply to every applicant.