Customer Success Manager - escalation handling (Omaha, NE)

Nova Lantern Insurance Group sells home, auto and small-business insurance in Omaha, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 83 people based in Omaha. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on policy renewals issues. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with premium billing. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • We will tell you what to expect at each step of the hiring process.