Customer Success Manager - escalation handling (Omaha, NE)

Cedar Granite Financial is a financial-services company in Omaha. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on regulatory reports issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan applications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Omaha. • We reply to every applicant.