Customer Success Manager - escalation handling (Omaha, NE)

Nova Bridge Telecom builds and runs fibre and wireless networks in the Omaha area. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing accounts issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with service installations. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in Omaha, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.