Customer Success Manager - escalation handling (Omaha, NE)

Silverline Quarry Telecom provides broadband and phone service around Omaha, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 32 people based in Omaha. What you will do • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service installations issues. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with customer tickets. • Ability to explain technical topics simply. Working arrangement • Full-time, Monday to Friday. • On site in Omaha, with some flexibility after the first few months. • We reply to every applicant.