Customer Success Manager - escalation handling (Oakland, CA)

We are growing our team at Redstone Maple Markets and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Oakland. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on promotions issues. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with supplier deliveries. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Oakland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.