Customer Success Manager - escalation handling (Oakland, CA)

Stonegate Wren Energy is an energy provider in Oakland focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. You would join a small organisation of about 19 people based in Oakland. What you will do • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on outage response issues. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with hardship programmes. • Ability to explain technical topics simply. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Oakland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.