Customer Success Manager - escalation handling (New Orleans, LA)

We are growing our team at Stonegate Harbor Telecom and adding a Customer Success Manager whose main responsibility will be escalation handling. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer tickets issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Full-time, with a steady weekday schedule. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.