Customer Success Manager - escalation handling (New Orleans, LA)

Highbridge Thistle Insurance is looking for a Customer Success Manager. The job centres on escalation handling for premium billing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on premium billing issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with policy renewals. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in New Orleans. • We reply to every applicant.