Customer Success Manager - escalation handling (Nashville, TN)

Redstone Lantern Insurance Group provides coverage to households and businesses around Nashville, and we need a Customer Success Manager to lead our escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on catastrophe response issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Experience with claims. • Ability to explain technical topics simply. Working arrangement • Full-time, with a steady weekday schedule. • On site in Nashville, with some flexibility after the first few months. • We reply to every applicant.