Customer Success Manager - escalation handling (Nashville, TN)

Foxglove Vale Financial serves customers across Nashville with accounts, loans and payments, and we need a Customer Success Manager to lead our escalation handling. Teams collaborate across risk, service and technology. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on customer onboarding issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with loan applications. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Nashville. • We reply to every applicant.