Customer Success Manager - escalation handling (Minneapolis, MN)

Bright Ashton Telecom is looking for a Customer Success Manager. The job centres on escalation handling for service installations, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on service installations issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with outage reports. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Minneapolis. • Applications are reviewed on a rolling basis.