Customer Success Manager - escalation handling (Minneapolis, MN)

Harborlight Bright Financial Group provides savings, lending and payment services from Minneapolis. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of more than 1,000 people based in Minneapolis. What you will do • Coordinate with support, billing and operations on regulatory reports issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Experience with payment disputes. • Ability to explain technical topics simply. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.