Customer Success Manager - escalation handling (Minneapolis, MN)

Greenridge Pike Insurance is an insurance company in Minneapolis with claims and service teams. We are hiring a Customer Success Manager to take on escalation handling. You would join a large organisation of about 342 people based in Minneapolis. What you will do • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on policy renewals issues. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Experience with premium billing. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.