Customer Success Manager - escalation handling (Minneapolis, MN)

Ironwood Quill Telecom is looking for a Customer Success Manager. The job centres on escalation handling for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on customer tickets issues. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Minneapolis. • Applications are reviewed on a rolling basis.