Customer Success Manager - escalation handling (Minneapolis, MN)

We are growing our team at Ironwood Union Telecom and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a small organisation of about 192 people based in Minneapolis. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on outage reports issues. • Record feedback and help shape what we improve next. What we are looking for • Comfort with a CRM and simple reports. • Excellent communication and follow-through. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with billing accounts. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Minneapolis. • We will tell you what to expect at each step of the hiring process.