Customer Success Manager - escalation handling (Minneapolis, MN)

We are growing our team at Bluepeak River Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on temp assignments issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with timekeeping. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Minneapolis. • Applications are reviewed on a rolling basis.