Customer Success Manager - escalation handling (Milwaukee, WI)

Rivermark Wren Telecom Group is a telecommunications provider in Milwaukee focused on reliable home and business connections, and we need a Customer Success Manager to lead our escalation handling. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Coordinate with support, billing and operations on billing accounts issues. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Full-time, on a regular day shift. • On site in Milwaukee. • We will tell you what to expect at each step of the hiring process.