Customer Success Manager - escalation handling (Milwaukee, WI)

Amberfield Bridge Energy is looking for a Customer Success Manager. The job centres on escalation handling for billing disputes, and it would suit someone who likes steady, practical work. You would join a large organisation of about 721 people based in Milwaukee. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on billing disputes issues. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with service connections. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.