Customer Success Manager - escalation handling (Miami, FL)

We are growing our team at Cedar Quarry Energy Group and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Miami. What you will do • Coordinate with support, billing and operations on hardship programmes issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Miami, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.