Customer Success Manager - escalation handling (Madison, WI)

Silverline Quarry Energy Group is an energy provider in Madison focused on reliable service and fair billing. We are hiring a Customer Success Manager to take on escalation handling. You would work closely with colleagues in operations, support and management. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on billing disputes issues. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Experience with service connections. • Ability to explain technical topics simply. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in Madison, with some flexibility after the first few months. • We reply to every applicant.