Customer Success Manager - escalation handling (Louisville, KY)

Cedar Ashton Energy is an energy provider in Louisville focused on reliable service and fair billing, and we need a Customer Success Manager to lead our escalation handling. We work closely with regulators and communities. What you will do • Check in regularly, listen for problems and fix them quickly. • Coordinate with support, billing and operations on service connections issues. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Record feedback and help shape what we improve next. What we are looking for • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with billing disputes. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.