Customer Success Manager - escalation handling (Little Rock, AR)

We are growing our team at Clearpath Wilder Staffing and adding a Customer Success Manager whose main responsibility will be escalation handling. You would join a large organisation of more than 1,000 people based in Little Rock. What you will do • Coordinate with support, billing and operations on temp assignments issues. • Check in regularly, listen for problems and fix them quickly. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Excellent communication and follow-through. • Two or more years in customer success, account management or service. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with client orders. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Little Rock. • We reply to every applicant.