Customer Success Manager - escalation handling (Little Rock, AR)

Northwind Field Financial Group is looking for a Customer Success Manager. The job centres on escalation handling for payment disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on payment disputes issues. • Check in regularly, listen for problems and fix them quickly. • Look after a portfolio of customer accounts from setup through renewal. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with vendor spend. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Little Rock, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.