Customer Success Manager - escalation handling (Las Vegas, NV)

Bright Maple Staffing places workers with employers around Las Vegas, and we need a Customer Success Manager to lead our escalation handling. Recruiters here keep in touch with people long after placement. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Coordinate with support, billing and operations on onboarding issues. • Check in regularly, listen for problems and fix them quickly. • Record feedback and help shape what we improve next. What we are looking for • Excellent communication and follow-through. • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. Nice to have • Ability to explain technical topics simply. • Experience with timekeeping. Working arrangement • Full-time, Monday to Friday. • On site in Las Vegas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.