Customer Success Manager - escalation handling (Knoxville, TN)

Westbrook Meridian Telecom is looking for a Customer Success Manager. The job centres on escalation handling for network equipment, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Look after a portfolio of customer accounts from setup through renewal. • Prepare simple reviews showing what the customer gets from us. • Record feedback and help shape what we improve next. • Coordinate with support, billing and operations on network equipment issues. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Comfort with a CRM and simple reports. • Two or more years in customer success, account management or service. • Excellent communication and follow-through. Nice to have • Ability to explain technical topics simply. • Experience with customer tickets. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Knoxville, with some flexibility after the first few months. • We reply to every applicant.