Customer Success Manager - escalation handling (Jacksonville, FL)

Northwind Yarrow Banking Services is a community-focused bank in Jacksonville serving households and small businesses. We are hiring a Customer Success Manager to take on escalation handling. You would join a small organisation of about 189 people based in Jacksonville. What you will do • Coordinate with support, billing and operations on account openings issues. • Record feedback and help shape what we improve next. • Prepare simple reviews showing what the customer gets from us. • Look after a portfolio of customer accounts from setup through renewal. • Check in regularly, listen for problems and fix them quickly. What we are looking for • Two or more years in customer success, account management or service. • Excellent communication and follow-through. • Comfort with a CRM and simple reports. Nice to have • Ability to explain technical topics simply. • Experience with loan files. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Jacksonville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.